Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Lithograph" means Lithograph and its personnel.
• "Client" means any organisation or individual engaging Lithograph for services.
• "Services" means the AI analytics, conversational interface, or proposal review services provided.
• "Agreement" means these Terms together with any Statement of Work or engagement letter.
• "Deliverables" means the outputs produced under an engagement (reports, software, documentation).
• "Confidential Information" means any non-public information shared between parties during an engagement.

2. Acceptance of Terms

By engaging Lithograph for services or by using our website, you agree to be bound by these Terms. If you are entering this Agreement on behalf of an organisation, you represent that you have authority to do so. These Terms apply to individuals and organisations aged 18 or over with legal capacity to contract.

3. Service Description

Lithograph provides three core services: AI for Healthcare Analytics, Conversational Form Replacement, and the AI Second Opinion Service. The specific scope of each engagement is defined in a written Statement of Work agreed prior to commencement. Services are delivered remotely and in person from Hong Kong.

Lithograph does not represent that AI systems will perform identically in all circumstances, and all analytical outputs are advisory in nature. Clinical and business decisions remain the responsibility of the Client.

4. User Responsibilities

The Client agrees to: provide accurate and complete information required for the engagement; grant Lithograph access to systems, data, and personnel as reasonably necessary; review and provide feedback on deliverables within agreed timeframes; and use Deliverables only for the purposes stated in the engagement scope.

The Client must not use Lithograph's work to misrepresent AI capabilities to third parties, or incorporate Deliverables into systems without appropriate governance review where applicable.

5. Intellectual Property

Unless otherwise agreed in writing, ownership of Deliverables transfers to the Client upon receipt of full payment. Lithograph retains ownership of any pre-existing methodologies, tools, or frameworks used to produce Deliverables. The Client is granted a non-exclusive, non-transferable licence to use such underlying elements as incorporated into the Deliverables.

The Client may not resell or sub-licence Deliverables to third parties without Lithograph's prior written consent.

6. Payment Terms

All prices are quoted in Hong Kong Dollars (HKD) unless otherwise agreed. Current service fees are: Healthcare Analytics from HK$14,300; Conversational Form Replacement HK$6,700; AI Second Opinion HK$3,200. Invoices are issued at engagement commencement or in agreed stages. Payment is due within 14 days of invoice. Late payment may result in suspension of work. We accept bank transfer and other methods agreed in writing.

Refunds: For the AI Second Opinion Service, a full refund is available if cancelled before the review commences. No refund is available once work has begun, except where Lithograph has materially failed to deliver as agreed.

7. Confidentiality

Each party agrees to keep the other's Confidential Information strictly confidential, to use it only for the purpose of the engagement, and not to disclose it to third parties without prior written consent. This obligation survives termination of the Agreement for a period of 3 years. For the AI Second Opinion Service, all reviewed proposals are treated as Confidential Information of the Client.

8. Disclaimers

Services are provided on a professional basis using reasonable care and skill. Lithograph does not warrant that analytical models will produce specific clinical outcomes, that conversational systems will achieve specific completion rate targets, or that AI Second Opinion reviews will identify all risks in a proposal. All outputs are advisory and do not substitute for independent clinical, legal, or technical judgement.

9. Limitation of Liability

To the extent permitted by law, Lithograph's total liability in connection with any engagement shall not exceed the fees paid by the Client for that engagement. Lithograph shall not be liable for indirect, consequential, or special losses including loss of profit, loss of data, or reputational harm. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

10. Indemnification

The Client agrees to indemnify Lithograph against claims, losses, or expenses arising from: the Client's misuse of Deliverables; data provided by the Client that infringes third-party rights; or the Client's failure to obtain appropriate governance or regulatory approval before deploying AI systems.

11. Termination

Either party may terminate an engagement for material breach with 14 days written notice if the breach is not remedied. Lithograph may terminate immediately if the Client fails to pay undisputed invoices after a further 14-day notice period. Upon termination, the Client shall pay for work completed to the termination date. Surviving provisions include confidentiality, IP ownership, and limitation of liability.

12. Governing Law & Disputes

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any dispute arising shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to mediation in Hong Kong under the Hong Kong Mediation Code before any litigation. The courts of Hong Kong shall have exclusive jurisdiction.

13. General Provisions

These Terms (together with any Statement of Work) constitute the entire agreement between the parties. If any provision is found unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not waive the right to enforce it later. Neither party may assign rights without written consent. Notices shall be sent by email to the addresses on record.

14. Changes to Terms

We may update these Terms from time to time. Changes will be published on our website with an updated date. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

15. Contact