— Client perspectives
From those
who've worked
with us.
We let client experiences speak plainly. What went well, how long it took, and what they got out of it.
Back to Home60+
Projects Completed
4.8
Average Rating / 5
7+
Years in HK Market
94%
On-time Delivery
— Client reviews
What Clients Say
Wai-Lun Cheung
Clinical Informatics, Hospital
What I appreciated most was that the documentation they delivered was genuinely usable for our clinical governance review. We've worked with other vendors where that part was an afterthought. Lithograph built it in from the start.
January 2026 · Healthcare Analytics
Ada Wong
Operations Director, Insurer
We used the Second Opinion service before committing to a sizeable AI contract. The review flagged two areas where the proposal's timeline was unrealistic and one where the technical approach didn't match our infrastructure. Money well spent — the fee was negligible against what we saved.
December 2025 · AI Second Opinion
Benedict Ma
Patient Services, Clinic Group
Our patient intake process had a poor completion rate. Lithograph replaced our form with a conversational flow and we saw a clear improvement within the first month. The bilingual handling — Cantonese and English — was handled thoughtfully, not just as a translation layer.
January 2026 · Form Replacement
Priya Yuen
Head of Digital, Pharmaceutical
I came in sceptical. My previous experience with AI consultants had been mostly talk and very little delivery. Lithograph was different — they scoped tightly, explained clearly, and delivered something we actually use daily in our clinical data review process.
December 2025 · Healthcare Analytics
Jason Lau
CTO, Healthcare Platform
We engaged Lithograph to review two competing AI proposals. Their assessment was specific, technical, and written in a way I could share with our board. One proposal came out clearly stronger after the review — a result we wouldn't have been confident about on our own.
January 2026 · AI Second Opinion
Siu-Ting Ho
Admin Manager, Community Clinic
Our registration form was long and patients were dropping off halfway through. The conversational replacement Lithograph built reduced that significantly. Patients have commented positively on the experience without knowing there was a technical change underneath.
December 2025 · Form Replacement
— Case studies
Success Stories
Challenge
Reducing Readmissions at a Private Hospital
A Kowloon private hospital was seeing readmission rates above their target. Clinical staff had an intuition about which patients were higher risk, but no systematic way to prioritise follow-up.
Solution
Lithograph built a readmission risk model using 4 years of historical patient data — discharge records, diagnostic codes, medication history, and follow-up attendance. The model was integrated into the existing discharge workflow as a risk flag, not a replacement for clinical judgment.
Results
- Readmission rate fell measurably within 6 months of deployment
- Clinical governance review completed without revision
- 9-week total project duration
"The model doesn't make decisions — it makes our decisions better informed." — Discharge Planning Lead
Challenge
Improving Enrolment Form Completion
A professional development organisation found that fewer than half of users who started their enrolment form completed it. Exit data suggested the form length and question order were the primary barriers.
Solution
Lithograph replaced the static form with a conversational interface that asked only the questions relevant to each user's selected programme, validated responses naturally, and confirmed completion in a friendly, clear manner. The system integrated with the existing CRM via API.
Results
- Form completion rate increased substantially in first 8 weeks
- Data quality issues reduced (incomplete fields, format errors)
- 4-week delivery including CRM integration
"It feels less like a form and more like talking to someone who knows what they need from you." — Enrolment Manager
Challenge
Evaluating an AI Vendor Proposal
An insurer had received a proposal for an AI-driven claims processing system at a substantial investment. Internal IT staff lacked the AI-specific knowledge to assess whether the proposal was realistic.
Solution
Lithograph reviewed the proposal under a confidentiality agreement over 6 working days. The assessment examined technical architecture, data requirements, timeline against comparable project benchmarks, cost structure, and gaps in the specification.
Results
- Three areas of concern identified before contract signing
- Client renegotiated scope and timeline based on findings
- 6-day turnaround from proposal receipt to written report
"HK$3,200 to protect a seven-figure commitment. There's no question it was the right call." — CFO
Address
108 Electric Road, Tin Hau, Hong Kong
— Next step
Add your own experience
Start with a conversation. We'll figure out together whether Lithograph is the right fit for what you're trying to do.
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